reservations@thegrandshiva.com +91- 9412056939, 9412056940
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Refund Policy

If the booking is cancelled within 24 hours before check-in then no amount will be refunded.

The processing will take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.

In case a reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card.
 

Cancellation Policy
  • Any cancellation received within 15 day/s prior to arrival will incur the full period charge. Failure to arrive at Hotel booking will be treated as a No-Show and no refund will be given.
  • If the customer is eligible for refund after cancellation of booking, the amount so refunded will be calculated after deduction of any Bank Charges prevalent as on date.
  • All jurisdictions are subject to Dehradun only.

Privacy Policy

The Grand Shiva Resort & Spa respects the privacy of all our guests, and we are committed to protecting it. To best serve you throughout this website, you may be asked to provide a variety of information, such as name, mailing address, telephone number, email address, credit card information, etc. This information will allow us to provide a personalized experience for each visitor to our website.

This website does not collect, save or store any personal information from visitors that simply browse this website, unless you voluntarily and intentionally provide it to us. We do not collect personal information without your knowledge or consent. Any personal information that is requested on our Web site is necessary in order to perform a particular service, such as processing your reservation, etc.

We request personal information from you in order to process online reservations. You must provide contact information (such as name, mailing address, telephone number and email address) as well as financial information (such as credit card number and expiration date, etc.) in order for us to process your reservation. This information is used for billing purposes and to reserve a room. If there is a problem with a reservation, the information provided will also allow us to contact you. The Grand Shiva Resort & Spa is committed to the security of the data collected on this website, and treat all information you provide us as confidential